Terms and Conditions

Cancellation Policy

Cancellations between 28 and 14 days from your boat charters incur a $250 cancellation fee.

Cancellations within 14 days of your boat charters will be charged a 50% fee.

Cancellations within 7 days or no shows will be charged 100%.

In the unlikely event that Cool Change Charters cancels, the total fee is fully refunded, unless an alternative date can be arranged.

Cancellation due to weather conditions is solely at the discretion of Cool Change Charters. We undertake to provide our guests with a positive and enjoyable experience. If we consider that this has not been provided Cool Change Charters will offer a credit for that charter.

Payment for Boat Charters

A 25% deposit is required to confirm your booking. The balance is due 14 days prior to departure. To pay online using your credit card, please click on the Paymate button on the booking page.

Smoking

We do not permit smoking on board.

Property, Disruption of Travel & Injury

To the extent permitted by NZ law, all our liability for your property or disruption to travel plans or mental injury is excluded. This exclusion is subject to any rights or remedies you might have under the Consumer Guarantees Act 1993

Confidentiality

All contact details submitted on this website will be used by Cool Change Charters for the sole purpose of contacting clients. We will not give your email address to anyone!